About us

Background:

mybookstore a leading online Islamic bookstore that is owned by a not-for-profit and community based organisation. Mybookstore’s owner is FAMSY.

What does this mean to you?

  • Lowest price Islamic books in Australia thanks to a low margin volunteer based operation
  • Income is invested back into the community rather than going to individuals
  • Excellent range of books that are relevant and needed by the Muslim community in Australia
  • Trustworthy and reliable source of books and media  

Objectives:

  • Make Good quality books and media (children, adults etc) easily available across Australia and worldwide
  • Endeavour to make all items listed as affordable as possible to our customers
  • Provide an expedient, reliable and trustworthy service
  • Encourage reading amongst the Australian Muslim Community
  • Invest back into community educational projects and support community development

 

Our promise to you

What I want as a customer                Our promise to you                     
I want the best price We operate at a very low margin with a volunteer based operation, so you will get the lowest price. If you find a better price in Australia of the same quality product, let us know and we will beat it by 10%.
I want to deal with someone I can trust At mybookstore, honesty and openness is one of our core values. We are owned by FAMSY, one of the oldest Islamic organisations in Australia. We replace or refund any goods damaged in transit.
I want my goods to arrive quickly and in a consistent delivery time frame We dispatch goods in less than 24 hours of confirmation of payment when ordered on weekdays.
I want someone to contact me when I ask a question Your questions and needs will be attended to promptly. mybookstore will respond to your queries within 2 hours of receiving the email 98% of the time.
I want a secure website All checkkout transactions are secured using upto 256 bit SSL encryption from RapidSSL(R). RapidSSL is a leading certificate authority. This ensures high standard of security to our customers.
I want to make sure that my information is private. Mybookstore has a strict privacy policy. Click here for details.
I want flexibility in payment options Mybookstore offers our customers payment in either Visa Card, Master Card, Paypal or Bank transfer (EFT). We will also consider other forms of payment on request.
I want great service every time Mybookstore takes pride in making sure our customers are happy. If we do a mistake, we will fix it or compensate you to make you happy.
I want ordering to be quick and easy and I want an easily accessible supplier Our site is easy to use and payment process is simple. Once you register, checkout can occur in a few clicks of the mouse. We also always welcome questions on email or recommendations for books or requests of support to find a particular title.

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